Privacy Policy
Last updated: October 2026
This policy explains how Tech Wave Digital (“we”, “us”) handles your personal information when you use techwavedigital.co.ke or contact us. We follow the Data Protection Act, 2019 of Kenya.
Who we are
Tech Wave Digital in Magomano Buildingopposite KTDA Plaza near Afya Centre, Tom Mboya Street, Nairobi. Phone and WhatsApp: 0718 344 381. Email: techwavedigital.co.ke@gmail.com.
Information we collect
- Order information: your name, phone number, email address, delivery address or landmark, the items you order, and any notes you add.
- Account information: your login details, if you create an account.
- Messages: what you send us by WhatsApp, phone, email or our contact form.
- Technical information: your IP address, browser, device and the pages you view, collected through cookies and similar tools.
We do not collect payment card details. At the moment we accept payment on delivery only. [Update this if online payments are added.]
How we use your information
- To process, confirm and deliver your orders, and to contact you about them.
- To handle warranty claims and customer support.
- To keep business, accounting and tax records as the law requires.
- To keep our website secure and to understand how it is used so that we can improve it.
- To send you offers or updates, only if you agree.
Why we may use your information
We process your information to carry out your order, to meet our legal obligations, for our legitimate business interests (such as preventing fraud and fake orders), and where you have given us your consent.
Who we share it with
We do not sell your information. We share it only as needed with:
- delivery persons and couriers, who need your name, phone number and address;
- service providers such as our web hosting, email, website security and analytics providers;
- advertising platforms such as Meta and Google, if you accept advertising cookies;
- the authorities, where the law requires it.
Cookies
We use essential cookies to make the site work (for example, your cart). With your permission we may also use analytics and advertising cookies. You can change your choice through the cookie banner or your browser settings.
If you contact us on WhatsApp, we receive your number and messages. WhatsApp also processes this information under its own terms.
How long we keep it
We keep your information for as long as we need it to complete your order, handle warranty claims, and meet legal and tax record-keeping requirements. After that, we delete or anonymise it.
Security
We take reasonable steps to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.
Your rights
You may ask us to tell you what personal information we hold about you, to give you a copy, to correct it, to delete it, or to stop using it for certain purposes. You may also withdraw your consent at any time. Contact us using the details above. We will respond as the law requires.
Complaints
If you are unhappy with how we handled your information, please contact us first. You may also complain to the Office of the Data Protection Commissioner of Kenya.
Children
Our website is not meant for people under 18, and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top shows when it was last changed.