Returns & Warranty
Our policy in short
- Faulty products are covered by warranty.
- Goods that have been sold are not taken back unless there is a warranty issue.
- This policy does not affect your rights under Kenyan law.
What the warranty covers
The warranty covers faults caused by manufacturing defects or a failure of the product under normal use during the warranty period. The warranty period depends on the product and is shown on the product page or on the product’s packaging or warranty card. If you are not sure, ask us before you buy.
| Product group | Warranty period |
|---|---|
| Power tools | [PERIOD] |
| Hand tool sets | [PERIOD] |
| Solar lights and solar pumps | [PERIOD] |
| Power stations | [PERIOD] |
| Farm machinery and brush cutters | [PERIOD] |
| Cookers and home appliances | [PERIOD] |
| Exercise bikes | [PERIOD] |
Where the manufacturer’s packaging states a longer or shorter warranty than the one above, we will tell you which applies when we confirm your order.
What is not covered
- Damage from misuse, accidents, dropping, or not following the instructions.
- Repairs or changes made by anyone other than us or an agent we approve.
- Normal wear and consumable parts, such as cutting discs, blades, chains, bits, brushes and filters.
- Damage from water or liquid, power surges, wrong voltage, or incorrect installation.
- Cosmetic damage that happens after delivery.
How to make a warranty claim
- Contact us on WhatsApp 0718 344 381 or at techwavedigital.co.ke@gmail.com as soon as the fault appears.
- Send your order number, your name and phone number, a description of the fault, and photos or a short video of the problem.
- We will reply [within 1 working day] and tell you what to do next. You may be asked to bring the item to our shop or have it collected.
- We inspect the item. If the fault is covered, we will [repair or replace it. If it cannot be repaired or replaced, we will refund you].
Please keep the packaging and your order confirmation until the warranty period ends.
Wrong or damaged items on delivery
If you receive the wrong item, an incomplete item or a visibly damaged item, tell the delivery person and contact us the same day on 0718 344 381. We will arrange a replacement or a refund after checking the problem.
Change of mind
We do not take back goods that have been sold because of a change of mind, unless there is a warranty issue. Please check the product details, photos and specifications carefully before you order, and ask us if you are unsure.
Cancelling an order
You may cancel an order before it is dispatched by contacting us. Once an order has been dispatched, please tell the delivery person if you no longer want it. See Delivery Information for what happens when deliveries are refused.